If you're looking for support for your Shiftreload service, please check the options below before contacting our Tech Support team.

Current Network Status

CONDITION: - GREEN
25/07/2008 7:29:17 PM - All services normal.

 
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DIAL UP & EMAIL ACCOUNT SUPPORT

• DIAL-UP & EMAIL SETUP WIZARD
  This tool will setup your email and dialup accounts for you!
• Access Number: 0198 331339 (Local Call anywhere in Australia)
• HOW TO SETUP OUTLOOK EXPRESS
• Incoming Mail Server: mail.shiftreload.com.au
• Outgoing Mail Server: smtp4.shiftreload.com.au
• Your email address: <username>@shiftreload.com.au
• Additional email addresses? Email your requested email address and password to
• (also available for ADSL customers)
• Having disconnection problems? Read our Free Guide on things you can do to prevent this from happening.

PLEASE NOTE: The above details DO not relate to you Client login to our secure online billing system.

CLIENT BILLING LOGIN

Please login to http://myportal.shiftreload.com.au to view, print and pay your invoices. Your billing history from October 2007 and beyond is now stored within this system. You can also update your client profile which is the records by which our billing system invoices you and uses to contact you to notify you of any events. Your username for the billing system is sent to you when you first sign up to Shiftreload and is usually NOT related to your email username or dialup username. If you are unsure of your username for the Client Billing Portal, please open a helpdesk ticket and we will respond with your details.

INVOICING: Invoices are generated 7 days prior to the due date of your invoice. Invoices are typically generated monthly unless otherwise specified when you sign up. An email will be sent to the email address that is contained in your Client Profile and if you're setup to pay by Credit Card or PayPal, your account will be debited on the due date of the invoice.

DIRECT DEPOSIT CUSTOMERS: If paying by direct deposit, please use the INVOICE NUMBER contained in the email notification and viewable online in the client billing portal as a reference when making your deposit, either in person at the ANZ Bank or via internet banking. Please send an email to accounts@shiftreload.com.au once you have made payment so we can be sure to note this on your account to avoid late payment fees.

ADSL SUPPORT

• BILLION 5102 ADSL MODEM/ROUTER MANUAL
• BILLION 5102 Support Website including latest firmware
• MODEM Settings:
  vpi= 8
  vci= 35
  ADSLmode= G.dmt
  ENCAPSULATION= PPPoE LLC
• Chap username: yourphonenumber@ains.net.au ie: 0282661122@ains.net.au
• Chap Password: yourphonenumber ie: 028261122
• Primary DNS (NSW): 202.134.255.243
  Primary DNS (VIC/SA/WA): 203.62.159.2
  Primary DNS (QLD): 202.126.103.238
  Secondary DNS (all states): 202.126.109.232
• TERMS & CONDITIONS

SUPPORT VIA WEB, EMAIL AND PHONE

Open a helpdesk ticket

1300 735623 (Australia Wide)

No upcoming planned maintenance for July 2008. Any changes to this schedule will be posted here.